Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Self-Drive FAQs
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Absolutely. Additional drivers can be added to the rental agreement for a small daily fee, provided they meet our standard age and driving license requirements
We operate on a strict "full-to-full" policy. You will receive the car with a full tank of premium fuel, and we ask that you return it full.
Yes, to keep our premium fleet in pristine condition, standard self-drive rentals come with a daily mileage allowance (typically 100-150 miles per day, depending on the vehicle). Additional miles are charged at a clear, pre-agreed rate per mile.
Executive Chauffeur FAQs
Yes. For all airport transfers, your chauffeur will monitor your flight's status in real-time. If your flight is delayed or arrives early, we adjust our schedule automatically so your driver is waiting for you at arrivals exactly when you need them.
We offer flexible packages ranging from simple point-to-point airport transfers to half-day (4-hour) and full-day (8-hour) dedicated chauffeur services.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Production & Video Shoot FAQs
We offer both "static" rentals (where the car remains parked for photos or background shots) and "action" rentals. If your talent needs to drive the vehicle, they must be cleared by our insurance team beforehand, or you must provide your own comprehensive production insurance.
Yes, for high-value vehicles, we can provide a professional handler to deliver the car to your set, position it precisely where your director needs it, and ensure it is kept clean and safe between takes.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Payments & Deposits
Security deposits are pre-authorized on your credit card. Once the vehicle is returned and successfully inspected, we release the hold immediately. It typically takes 3–5 business days for the funds to reflect on your bank statement, depending on your provider.
We offer a full refund for bookings canceled at least 48 hours prior to the scheduled pickup time. Cancellations made within 48 hours may be subject to a one-day rental fee.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.